Door Limited Warranty
All New England Entries doors are warranted for five (5) years from the date of shipment to be of good material and workmanship, and to be free from defects at the time of shipment that would render them unfit for the purpose for which each door is recommended. Before leaving our plant, your door has been inspected for any defects in materials and workmanship and is packaged to protect the door in transit.

Should the warranted door be found to contain defects as stated above, New England Entries will at its option, either (1) repair any door without charge, or (2) replace any door without charge in the stage of fitting and/or finishing as it was originally supplied, or (3) refund the price received for the door. In the event of a defect reasonably discovered by inspection of a door upon receipt of shipment from New England Entries written notice must be given within 30 days thereafter and before the door is hung or treated in any manner. If the replacement option is used, the door will be reshipped pre-paid to the distributor of origin. No labor or installation refinishing expenses are covered by this warranty.

Note: All units must be inspected upon receipt to the store/customer before being signed for.
•  The appearance of field finished doors is not covered by this warranty in any event.
•  Any deterioration caused by failure to protect and seal all exposed surfaces and edges of the door either prior to or immediately after hanging are not covered by this warranty.
•  Any condition or problem caused by failure to follow the recommended handling, finishing and installation instructions as outlined are not covered by this warranty.
•  Natural variations in color, texture or general surface appearance of wood are not considered defects.
•  We can require that an inspection be made by one of our employees prior to adjustment or replacement.

Handling, Finishing, and Installation Instructions  
1. Entrance doors shall always be stored on edge, supported vertically (not leaning). Interior doors must be stored flat, in a clean, dry environment.
2. Doors shall not be exposed to excessive heat, dryness, humidity, or direct sunlight prior to finishing.
•  Handle door with clean gloves and do not drag doors across each other or other surfaces.
•  Deliver doors to the jobsite after plaster is dry. If doors are stored on the jobsite for more than one week, all edges must be sealed.
•  All hardware locations, preparations, and methods of installation must be appropriate for the specific door.
•  The door unit must be protected with an overhang that projects outward at least ½ of it height. Example: If the height of overhang is 10 feet, projection of overhang must be a minimum of 5 feet. See diagram at right:
•  In areas where snow conditions exist, the door must be installed a minimum of 6 inches above any stoop or porch landing, so as to prevent snow buildup against the door.
•  All doors 7' and under must have 3 hinges. Doors over 7' must have 4 hinges.
•  Prior to finishing, remove all handling marks with 150 grit or finer sandpaper and remove all sanding dust.
•  Apply sealer, primer, or first coat of required finish immediately after fitting, cutting for hardware, weatherstripping, etc. and before the installation of hardware or hanging the door.
•  All exposed surfaces of the door must be sealed, including the top, bottom, side edges, and the hardware cutouts.
•  Use only oil-based stains, sealers, or primers on the door. If water-based paint is to be used, it must be applied over an oil-based primer. (Note of Caution: An interior grade lacquer is NOT a satisfactory product for exterior use. )
•  All exterior surfaces, including the top, bottom, and sides of the door must be finish coated with a good quality exterior grade paint or varnish. At least three (3) coats of exterior grade varnish with a UV Inhibitor must be applied.
•  In order not to induce warpage or excessive deterioration of your door, avoid using dark stains or paints on the door surfaces exposed to direct sunlight.
•  Most finishes on exterior doors deteriorate relatively quickly. To insure exterior doors receive the protection required, inspect the condition of exterior finish at least once a year and refinish as often as needed to maintain the protective stability of the finish.

There are no warranties that extend beyond the preceding. New England Entries shall not be liable for consequential, indirect, or incidental damages or for any amount in excess of the manufacturer's price for the shipment involved, whether the claim is for breach of warranty or negligence.

Since these doors are shipped to you unsealed and unfinished, we cannot warranty against the natural characteristics of the wood which may occur in the various conditions encountered from our plant to your finished opening. Because the wood can respond in different ways to the variety of atmospheric and environmental conditions, it is imperative that special attention is given to the door and the necessary care and effort taken to protect the door in the unfinished state to minimize the potential for problems.

Insulated Glass Limited Warranty
New England Entries warrants our insulated glass for a period of ten (10) years from the date of manufacture of the insulated gladd panel, against permanent failure of the hermetic seal, directly attributed to defective manufacturing, when such failure results in permanent obstruction of vision through the panel.

This warranty does not apply if the failure of the seal is caused by an Act of God, damage as a result of exposure to corrosive fumes or condensates, damage resulting from excessive stress from movement of the structure, glass distortion or breakage, mishandling or improper installation or by any other cause whatsoever not within our exclusive control, and shall not apply unless the failure occurs and claim is delivered to us within ten (10) years after the date of manufacture of the insulated glass panel.

Under the terms of this warranty, our obligation is to replace the defective glass. No labor, installation and/or consequential damages are included.

For a period of ten (10) years after manufacturing, a replacement insulated glass panel shall be furnished, for excessive fogging problems only. The company may, at its option, refund the purchase price of defective panels in lieu of furnishing a replacement.
No other express warranty is made by New England Entries .

We can require that an inspection be made by one of our employees prior to adjustment or replacement.

Warranty Claims and Returns
In an effort to better serve our customers, New England Entries has established a new warranty claims policy and procedures to track all warranty claims. All warranty returns must have New England Entries authorization before the product(s) are shipped back. New England Entries requires that any return be given prior authorization by your New England Entries sales representative or by the New England Entries home office before returning items for claim or credit. All returns should be accompanied by a completed Return of Merchandise Authorization so that the return can be speedily identified, traced as to customer and circumstance, and processed efficiently.

As stated by the New England Entries Limited Warranty, our products are warranted to be free from defect in material and workmanship for ten (10) years for the insulated glass and one (1) year for the door. All items are inspected for quality immediately before shipment. It is understood that many warrantable circumstances do not develop and fully become apparent until well after the product is installed, but some defects or flaws may be detected as soon as the door or side lite is unpackaged. Since many minor flaws can be repaired or corrected, all items should be inspected thoroughly for such defects upon receipt and before machining . Please be aware that the machining of a door or side lite constitutes acceptance of the product as it was received by our customer. Any minor flaws or defects that may exist at the time of machining will not be considered as defective product or claimable once machining has been completed. So, please inspect all items thoroughly before the machining process takes place.

The New England Entries Limited Warranty does not cover product that has been rendered unusable due to damage or mishandling. A significant percentage of the items returned to New England Entries for warranty claim is product that has been damaged or mishandled after shipment. New England Entries will not recognize such situations as legitimate claims covered under warranty.

Please be aware that any credit due for defective product is not processed and issued until the defective item has been returned to New England Entries. Any required replacement product is invoiced at the regular unit price as it is shipped. All items returned must be packaged in order to insure that credit due is processed efficiently, and to protect against any further unnecessary damage to the product. Proper packaging includes an adequate pallet, proper top and edge protective covering, and items preferably stood on edge. Items not given adequate packaging protection during return shipment may void the warranty.

New England Entries supports our customers with a warranty that covers defective conditions based on industry standards of acceptability. We take a fair and objective view of any warranty situation, but it is important to understand that a warranty does not cover any and all problems that may occur. We urge you to call if you have questions or need further clarification on our warranty conditions or relating to any specific situation that you may encounter.

Conditions Not Covered or Allowed for Warranty Claims
In supplement to the New England Entries Limited Warranty, the following material or physical situations will not be covered by the warranty.  

Important Information About Warranty
Do NOT cut, trim or finish a door, side lite or transom sash, before it has been fully inspected. Once the product has been cut and/or finished, it can not be returned to New England Entries for replacement unless it is defective in a way that is covered by the warranty. Please comply with all of the handling and finishing instructions completely to validate the warranty. The product must be hand sanded before finishing.

Management of Timber Concessions
The mills used for the production of New England Entries doors only utilize timber from government controlled forests. There is strict control over the harvesting and replanting of timber used in every New England Entries door. New England Entries can supply, upon request, government letters of certification to confirm that programs are in effect to protect the forest. Video tapes are also available, on request, that outline the foreign government's management program.

Rain Forest Policy
New England Entries is committed to the protection of the Rain Forest. Strict compliance is maintained with all foreign government regulations to protect the Rain Forest. None of the timber used to produce New England Entries doors is listed as endangered.